Free shipping over $125Ships in 1–2 business daysResearch use only · 21+
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Research use only. Not for human or animal consumption. Purchasers must be 21 or older.
Free shipping over $125Ships in 1–2 business daysResearch use only · 21+
Policies
Effective October 2026
Because our products are research materials whose integrity we can't verify once they leave our hands, all sales are final once an order ships and we can't accept returns. If something goes wrong on our end or in transit, we'll make it right.
If an item arrives damaged (for example, a broken vial or compromised seal) or you received the wrong item, email support@indigolabs.shop within 72 hours of delivery. Include your order number and clear photos of the item, label and packaging.
Once confirmed, we'll ship a replacement at no cost. If the item is out of stock, we'll refund that item or issue store credit.
If tracking shows no movement for 7 business days, or your package hasn't arrived 10 business days after shipment, contact us. We'll open a claim with USPS and reship or refund your order.
Check with neighbors and your local post office, and allow 2 business days, since USPS sometimes scans packages as delivered early. If it still hasn't turned up, contact us and we'll review it case by case. We can't guarantee replacement of packages confirmed delivered to the address provided.
Packages returned to us because of an incorrect or incomplete address can be reshipped once the new shipping cost is paid.
Unpaid orders cancel automatically when the Bitcoin payment window expires. Paid orders can be cancelled for a full refund (less the network fee) if you contact us before the order ships.
Approved refunds are sent in Bitcoin to an address you provide, equal to the US dollar amount you paid for the affected items, converted at the rate on the day of the refund, less the network fee. You can choose store credit instead. Refunds are sent within 5 business days of approval.